Refund policy

會員帳戶: 預約時使用之電郵地址。

預約與取消

  • 預約一經確認，即代表同意以下預約與取消條款。
  • 如需更改預約時間或取消預約，須提前48小時透過WhatsApp申請。
  • 每次預約最多更改一次，且新預約須在未來30天內完成；如新預約之時段仍需取消，將以購物金形式退回一半款項至有關會員帳戶，有效期為60日。
  • 預約時段48小時前取消之預約，將以購物金形式退回全數款項至有關會員帳戶，有效期為60天。
  • 預約時段48小時內取消之預約，將以購物金形式退回一半款項至有關會員帳戶，有效期為60天。
  • 如天文臺懸掛8號或以上颱風信號或黑色暴雨警告，場地照常開放；租用人亦可選擇於60天內重新安排預約；或以購物金形式退回全數款項至有關會員帳戶，有效期為60天。
  • 租用人如無法取場，應盡早取消，否則已繳費用可能不退還。

使用時間與超時

  • 租用時間包括準備及收拾時間，須準時交還場地，以免影響其他租用人士。
  • 超時15分鐘或以上，視作半小時計算；超時30分鐘以上，視作1小時計算。
  • 逾時超過20分鐘未到場，場地有權取消預訂且不退費。

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（English Version)

Member Account: The email address used at the time of booking.

Booking and Cancellation

  • Once a booking is confirmed, it is deemed that you agree to the following booking and cancellation terms.
  • To change or cancel a booking, please apply via WhatsApp at least 48 hours in advance.
  • Each booking can be changed at most once, and the new booking must be completed within 30 days; if the new booking is cancelled again, HALF of the payment will be refunded as store credit to the member account, valid for 60 days.
  • Cancellations made more than 48 hours before the booked time will be refunded in FULL as store credit to the member account, valid for 60 days.
  • Cancellations made within 48 hours of the booked time will be refunded HALF of the payment as store credit to the member account, valid for 60 days.
  • When the Hong Kong Observatory hoists a Typhoon Signal No. 8 or above, or a Black Rainstorm Warning, the venue will remain open; renters may choose to reschedule within 60 days or receive a full refund as store credit to the member account, valid for 60 days.
  • If the renter cannot use the venue, please cancel as early as possible; otherwise, the payment may not be refunded.


Usage Time and Overtime

  • Rental time includes preparation and cleanup; please return the venue on time to avoid affecting other users.
  • Overtime of 15 minutes or more will be charged as half an hour; overtime of more than 30 minutes will be charged as one full hour.
  • If the renter is more than 20 minutes late without notice, the venue reserves the right to cancel the booking without refund.